Advanced Wireless Solutions, LLC (AWS) has made every effort to provide the information needed to successfully operate your Backup-Pal^® unit as simply and easily as possible. Should our efforts have fallen short, answers to frequently asked questions may be found at http://www.backup-pal.com/support; quick support may be found at support@backup-pal.com. Should you not have access to these resources, please feel free to call 1-818-847-0483 to speak with a customer service representative directly.

Important Legal Notice: Due to the unique nature of the service provided, any returned Backup-Pal^® units will undergo a full diagnostic screening. By returning merchandise, you agree to transfer ownership of the original merchandise to AWS and forfeit any privacy or proprietary claims or rights to any information contained within the device. At no time shall you hold AWS or its affiliates liable for loss of any information.

All returns of Backup-Pal^® units for Exchange or Refund must be made within 33 DAYS from the date of purchase and must have a valid RMA number assigned by an authorized agent of Advanced Wireless Solutions, LLC. Any returns without a valid RMA number clearly marked on the outside of the shipping package will have delivery refused. All shipments to AWS must have shipping charges covered by the consumer; any returns to AWS without shipping charges prepaid by the consumer will have delivery refused.

IMPORTANT: Please read the sections below for proper Refund and Exchange guidelines.

Within 33 Days:

To return merchandise for Refund:

No Shipping or Handling charges will be refunded

Opened merchandise will incur 25% restocking fee

Obtain a valid RMA number

All shipments to AWS must be covered by consumer

Refunds will be processed within in 10 business days

To return merchandise for Exchange:

All opened merchandise must be approved by tech support before returning

Obtain a valid RMA number

All shipments to AWS must be covered by consumer

Shipments from AWS to consumer will be covered by AWS

After 33 Days:

Should you experience a problem with your Backup-pal^® after 33 days, please refer to your product's manufacturer warranty document for remedies available to you.

To be valid for return, all shipping containers to AWS must include:

Valid RMA number clearly marked on the outside of the shipping container

Valid RMA number included on a piece of paper inside the shipping container

Original proof of purchase

Original Merchandise including original packaging, documentation and accessories

All shipments to AWS must be covered by consumer

All returns and exchanges must have an RMA number clearly marked on the outside of the shipping container as well as on a piece of paper inside the shipping container that includes your contact and order information. All shipments to AWS must have shipping charges covered by the consumer; any returns to AWS without shipping charges prepaid by the consumer will have delivery refused.

Please send all returns with a valid RMA# to:
Advanced Wireless Solutions, LLC
Attn: Returns Department
1631 Wilson Ave
Burbank, CA 91504

Customer service may be contacted at support@backup-pal.com or by calling 1-818-847-0483.