Backup-Pal finishes with 2 red flashes
Backup-Pal may not be properly connected to the phone and is having trouble communicating with it. Please fully charge your phone, remove the battery for one full minute, turn your phone on and wait o |
Backup-Pal finishes with 3 red flashes
The phone that Backup-Pal is connected to is currently unsupported. To see if upgrades are available, please choose your manufacturer and model number using the drop down lists on the right hand side |
Backup-Pal finishes with 4 red flashes
There was an error of some kind during the 'Backup' or 'Restore' of the phonebook. Please fully recharge your phone, turn it off and back on and wait for it to be fully ready before retrying the last |
Backup-Pal starts with orange flashes and then switches to Green and Red flashes for 30 seconds before stopping. What do I do now?
The repeating Red/Green flashing is a notification that your phone is set to a data mode that is unusable by Backup-Pal. Please refer to the Setup/Connection guide for your specific manufacturer for s |
How do I know if Backup-Pal supports my phone?
Easy, all you need is the model number of your phone. Look up your model on the compatibility chart and see which detachable tip you'll need (if any).
Backup-Pal supports many different types of |
How do you use Backup-Pal?
We've made it extremely simple to use Backup-Pal by putting a tremendous amount of time into making sure that you only need to press a single button to create a safe copy of your Cellular Phonebook.
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I don't see my phone model listed, does Backup-Pal support phone model XXX?
Manufacturers are coming out with new phone models faster and faster these days and, at times, it can be difficult for us to keep our lists current. If you do not see your model listed in the drop dow |
I have a SIM card phone, what advantages does Backup-Pal offer over a sim-card copy device?
Backup-Pal stores up to 4000 contacts and includes multiple numbers per name, nickname, URLs, E-mail addresses, physical addresses, Notes and other contact data supported by your phone
SIM cards (G |
I have 2 phones, How many Backup-Pals do I need?
To store a safe copy of each phonebook you would need two Backup-Pal units. To simply transfer contacts from one to the other you would need only one Backup-Pal. |
I have a previous version of Backup-Pal with serial tips. How do I transfer my contacts to a model supported by the new USB Upgrade?
Any Backup-Pal purchased previously can be quickly upgraded by inserting a newer interface adapter head. (The dark oval part with the cable attached).
Backup-Pal was designed for this very purpose |
I purchased a Gift Certificate to be e-mailed to someone and they say they haven't received it yet.
You should receive confirmation of your order as soon as you finish the online transaction.
The gift certificate is sent after the order is actually processed and this may take a bit of time. Orde |
I received a Gift Certificate as a gift. How do I use it to purchase a Backup-Pal?
Congratulations on receiving Backup-Pal as a gift.
Your gift certificate code can be used during any purchase from http://www.Backup-Pal.com to view a list of all currently compatible phone models |
I restored my contacts to a new phone but the names/numbers are scrambled?
On rare occasions the software on a phone, for any number of reasons, will behave unexpectedly.
Fully resetting the phone before retrying the last operation will usually set the phone back to fact |
I'm moving my cellular phonebook from a phone that has a SIM card (GSM) to a phone that doesn't (CDMA). Will this be a problem for Backup-Pal?
No, this won't cause Backup-Pal any trouble.
Backup-Pal backs up the information from both the SIM card in your phone and the memory location in the phone itself.
When these contacts are transfe |
I've checked all over and I don't see my phone model listed. Do you support it?/Where can I get this information?
The Backup-Pal homepage ( http://Backup-Pal.com ) has two drop-down lists for the manufacturer and model number of your phone.
If your phone is not on these lists, please choose ' Other ' as appro |
I've tried to use Backup-Pal on my older phone using the adapter tip but all Backup-Pal does is flash orange for 10 minutes or more. What's wrong?
You'll rarely see this issue and the fix is quite simple. Simply start your 'Backup' or 'Restore' process again and press the adapter tip and phone together firmly. This will create a better connectio |
Motorola V3 phone shows 4 red flashes from Backup-Pal. What's wrong?
We've had a few reports of issues arising with several Motorola V3 model phones. Please ensure that Backup-Pal has good batteries and that the phone is completely charged before using. Remove the batt |
My Backup-Pal is showing 4 quick red flashes that keep repeating, what does this mean?
Your Backup-Pal batteries are low. Please replace with fresh batteries before starting any further Backup or Restore operations. |
My new phone doesn't support multiple numbers per name like my old phone does. Will I lose numbers? How does Backup-Pal handle this?
Due to the immense amount of work and ingenuity that has been built into Backup-Pal, these types of transfers are handled quickly, efficiently and automatically. Below is an example of how Backup-Pal |
No matter what I do I can't get anything but 2 red flashes when using Backup-Pal with the M2 tip. Am I doing something wrong?
Short answer? No. If you've made sure your phone is fully charged and reset before backing up or restoring and you still get 2 red flashes, the M2 tip is having problems talking to your phone. This pr |
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